Refund Policy

Last Updated: May 25, 2025

This Refund Policy explains the terms and conditions under which Daravelynqua ("we," "us," or "our") processes refund requests for services purchased through our online seminar platform.

1. General Refund Principles

We are committed to providing high-quality educational seminars and workshops. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined in this policy.

Refund eligibility depends on the type of service purchased, the timing of your request, and whether you have accessed the seminar content.

2. Seminar Registration Refunds

2.1 Full Refund Eligibility

You are eligible for a full refund if:

You cancel your registration at least 14 days before the scheduled seminar start date
The seminar is canceled or postponed by us without offering a suitable alternative date
You have not accessed any seminar materials, recordings, or resources
Technical issues on our platform prevent you from accessing the seminar, and we are unable to resolve them

2.2 Partial Refund Eligibility

You may be eligible for a partial refund if:

You cancel your registration between 7 and 13 days before the seminar start date (50% refund)
You attend less than 25% of a multi-session seminar and request a refund within 48 hours of the first session

2.3 No Refund Conditions

Refunds will not be provided if:

You cancel less than 7 days before the seminar start date
You have accessed seminar materials, downloaded resources, or viewed recordings
You fail to attend a seminar without prior cancellation
You violate our Terms of Service or acceptable use policies

3. On-Demand and Recorded Content

3.1 Digital Content Purchases

For pre-recorded seminars, video courses, and downloadable materials:

Full refunds are available within 7 days of purchase if you have not accessed or downloaded any content
No refunds are available once you have viewed, downloaded, or accessed any portion of the digital content
Promotional or discounted content may have different refund terms as specified at the time of purchase

3.2 Subscription Services

For monthly or annual subscription plans:

You may cancel your subscription at any time
Refunds for the current billing period are provided on a pro-rata basis if canceled within 14 days of renewal
No refunds are provided for previous billing periods
Access continues until the end of the current billing period after cancellation

4. Exceptional Circumstances

We may consider refund requests outside the standard policy in cases of:

Serious illness or medical emergency (documentation may be required)
Bereavement or family emergency
Significant technical failures on our platform that prevented access
Seminar content significantly different from advertised description

Such requests will be evaluated on a case-by-case basis at our sole discretion.

5. How to Request a Refund

5.1 Refund Request Process

To request a refund, you must:

Submit a refund request via email to info@daravelynqua.com
Include your order number, registration details, and reason for the refund request
Provide any supporting documentation if claiming exceptional circumstances
Submit your request within the applicable timeframe specified in this policy

5.2 Processing Time

Refund requests are typically processed as follows:

Review and approval: 3 to 5 business days
Refund processing: 5 to 10 business days after approval
Bank processing time: 5 to 10 business days (varies by financial institution)

5.3 Refund Method

Refunds will be issued using the original payment method whenever possible. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

6. Non-Refundable Items and Services

The following are not eligible for refunds under any circumstances:

Administrative fees or service charges
Third-party services or materials provided in conjunction with seminars
Customized or personalized content created specifically for you
Certification fees or examination costs
Gifts, vouchers, or promotional credits

7. Transfer and Rescheduling Options

7.1 Alternative to Refunds

Instead of requesting a refund, you may be able to:

Transfer your registration to another participant (subject to approval and potential transfer fee)
Reschedule to a future seminar on the same topic (subject to availability)
Receive a credit toward future seminars (valid for 12 months from original purchase date)

7.2 Transfer Requests

Transfer requests must be submitted at least 3 days before the seminar start date and may be subject to a nominal administrative fee.

8. Disputed Charges

If you believe you have been charged incorrectly, please contact us immediately at info@daravelynqua.com before initiating a chargeback with your financial institution.

Chargebacks initiated without prior contact may result in:

Suspension of account access
Forfeiture of refund eligibility
Additional administrative fees

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Material changes will be communicated via email to registered users.

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Daravelynqua
987 Kagiso Dr, Kagiso, Krugersdorp, 1754, South Africa
Phone: +27823769386
Email: info@daravelynqua.com

11. Additional Terms

11.1 Currency

All refunds will be processed in the currency of the original transaction. Currency conversion rates at the time of refund may differ from the original purchase rate.

11.2 Taxes and Fees

Refunded amounts may be subject to deduction of non-recoverable transaction fees, taxes, or payment processing charges where applicable.

11.3 Limitation of Liability

Our maximum liability for any refund claim shall not exceed the amount you paid for the specific service in question. We are not responsible for any indirect, incidental, or consequential damages.

11.4 Agreement

By purchasing services from Daravelynqua, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.